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Billing & Financial Services

We know that hospital and physician bills along with health insurance claims can be confusing. Additional information about the billing and financial services at Ochsner is provided in this section of our website to help you better understand our patient billing process and to answer some of the most frequently asked questions we receive.

Billing Quick Links

Pay Your Bill Billing Process
Provider-based Billing Billing FAQs
Billing Estimates Insurance Payment Process
Financial Assistance Contact Us

Understanding Your Insurance

Baffled by premiums, deductibles and out-of-pocket maximums? We know that medical bills and health insurance claims can be confusing.

Watch an overview of how health insurance works.

Contact Us

If you have specific questions about your statement, call Ochsner's Patient Account Customer Service Department Monday - Thursday from 7:30 a.m. to 6:00 p.m. and Friday from 8:00 a.m. and 4:30 p.m.

To contact us in writing: 

Ochsner Health System Patient Financial Services 
1514 Jefferson Highway
New Orleans, LA 70121 

To contact us by telephone: 

Phone: 504-842-4190
Toll Free: 1-800-343-0269 

To contact us by email:


Patients, please bring your insurance card(s) and ID with you to each appointment. It is important to have your correct insurance information on file to help us correctly bill your insurance.